Tailored Mobility Services

On-demand mobility enhances the vitality of suburban, regional, and low-density areas by providing flexible, passenger-focused transport. Keolis is a pioneer in Australia, delivering curb-to-curb, curb-to-hub, and pre-booked services that meet community needs while integrating seamlessly with wider public transport networks. 

Since 2017, our on-demand services have delivered over 1.1 million passenger trips and 7 million kilometres across Australia, combining world-leading technology, personalised customer connections, and deep operational expertise. 

Our approach 

We design services that are safe, efficient, and tailored to each region. This means:

• Flexible routing for small- to medium-sized vehicles operating in shared rides

• Integration with apps and ticketing systems, including third-party Mobility-as-a-Service platforms

• Data-driven network design to identify untapped potential and optimise coverage

By blending local insights with international best practices, we create services that expand access, reduce inefficiencies, and improve the passenger experience.

Different regions have unique challenges — from sparsely populated areas to off-peak periods. Our approach ensures customised solutions that meet local authority priorities while maintaining operational efficiency.

 Key Australian Services:

• Keoride Northern Beaches (NSW, 2017–present) – Over 500,000 trips delivered, 98% customer satisfaction, ~20,000 trips per month. Visit site

• Keoride Macquarie Park (NSW, 2018–2020) – Over 80,000 trips delivered in 24 months

• Keoride Mount Barker (SA, 2020–present) – Fastest-growing on-demand trial in Australia, ~10,000 trips per month. Visit site

• Keoride Barossa (SA, 2020–present) – App-based service delivering ~500 trips per month. Visit site

• Newcastle Transport On Demand (NSW, 2017–present) – 86% of passengers book via app, ~5,000 trips per month. Visit site

Keolis brings lessons learned from 65 on-demand networks worldwide, including:

• Filéo, Roissy, France – 380,000 trips per year, Europe’s largest on-demand mobility service

• 95% of urban networks in France – providing on-demand services to complement mass transit

This global experience informs our Australian operations, ensuring we deliver innovative, efficient, and scalable solutions.