Multimodality

Multimodality is a defining strength of Keolis Australia and New Zealand. With expertise across rail, metro, light rail, bus, ferries, on-demand services, and active transport, we design and operate fully integrated networks that prioritise the complete journey.

Our objective is simple: to make travel seamless from origin to destination.

Passengers do not think in terms of operators or transport modes. They judge their journey by how easy, reliable and connected it feels. That perspective shapes how we plan, integrate and operate transport systems.

At Keolis Australia and New Zealand, we are mode-agnostic and customer-centric. Every decision begins with the passenger experience.

Travel patterns are increasingly dynamic. Customers combine multiple modes within a single trip and regularly adjust their travel choices based on time, comfort, cost and convenience. This requires networks that are coordinated, flexible and intuitive.

True multimodal systems deliver:

• Clear, real-time information at key interchanges

• Simple, intuitive transfers between modes

• Integrated service planning and aligned timetables

• High-quality, accessible infrastructure

• Sustainable travel options across the journey

When networks are designed as a single ecosystem, services can be better matched to demand — improving efficiency while enhancing the passenger experience.

Keolis manages fully integrated transport networks in 13 major French cities, where the operator is responsible for multiple modes under unified governance. This model enables coordinated service delivery, streamlined decision-making and clear accountability for performance.

In Bordeaux, for example, Keolis manages more than 120 million passenger journeys each year across trams, buses, river shuttles and bike-share services. A redesigned bus network improved connections to tram services, increased frequency and extended operating hours — particularly during evenings and weekends. Interchange upgrades and improved wayfinding further strengthened network performance and contributed to a 20% increase in service kilometres.

This international experience demonstrates how coordinated multimodal planning drives patronage growth, improves resilience and enhances customer satisfaction.

Multimodal delivery in Australia and New Zealand. 

Keolis Australia and New Zealand brings this integrated approach to local networks.

In Newcastle, we operate a fully multimodal network incorporating bus, light rail and ferry services. Through network redesign, improved signage, increased frequency and stronger integration between modes, patronage has grown significantly and the customer experience has been enhanced.

On the Gold Coast, the introduction of G:link light rail enabled a comprehensive redesign of the bus network, extending operating hours and increasing service frequency to better complement rail services. The Broadbeach South interchange demonstrates how well-planned multimodal integration can deliver seamless transfers and stronger network connectivity.

In Melbourne, coordinated tram and bus infrastructure improvements in Southbank created a shared multimodal stop environment — a practical example of integrated thinking delivering better passenger outcomes.

Across South Australia, our demand-responsive and on-demand services support regional and growth communities, strengthening first- and last-mile connectivity and expanding access to the broader transport network.

Keolis Australia and New Zealand brings this integrated approach to local networks.

In Newcastle, we operate a fully multimodal network incorporating bus, light rail and ferry services. Through network redesign, improved signage, increased frequency and stronger integration between modes, patronage has grown significantly and the customer experience has been enhanced.

On the Gold Coast, the introduction of G:link light rail enabled a comprehensive redesign of the bus network, extending operating hours and increasing service frequency to better complement rail services. The Broadbeach South interchange demonstrates how well-planned multimodal integration can deliver seamless transfers and stronger network connectivity.

In Melbourne, coordinated tram and bus infrastructure improvements in Southbank created a shared multimodal stop environment — a practical example of integrated thinking delivering better passenger outcomes.

Across South Australia, our demand-responsive and on-demand services support regional and growth communities, strengthening first- and last-mile connectivity and expanding access to the broader transport network.